Terms & Conditions

No amount will be returned or applied if you do not stay for 185 days (6 months), have used alcohol or drugs, or display behavior which is unacceptable. In addition, since rent is paid by the week, if you leave before the week is up, there will be no refunds made for unused days.

Administrative Fees:

An Non-Refundable Administrative Fee of $170.00 at our Women's location and $200.00 at our Men's location is required in order to reserve a bed.

Additional Rent:

All payments are applied first to any outstanding balances and then to any current amounts due. Rent is due on a weekly basis (i.e., from Friday to Friday) and is due on the Friday immediately preceding the following rental week. There are no partial refunds available for individuals leaving before the end of the rental week and/or prior to the full term of the rental agreement.

Voluntary Financial Contribution to Resident:

The Voluntary Financial Contribution to Resident Account is an additional service that Serenity Houses provides for our residents. All Payments for the Voluntary Financial Contribution to Resident Account are subject to a convenience fee, which will be charged in addition to the amounts to be allocated to the individual client's cash account. Any credits will be refunded upon the completion of the terms of the Residential Lease, subject to any necessary cleaning charges and/or outstanding rent balances.

Partial Refunds:

There are no partial refunds available for individuals leaving before the end of the rental week and/or prior to the full term of the resident lease agreement. If a resident leaves our facility of their own decision all monies paid to Serenity House will be forfeited. If a resident breaks the terms of their lease agreement including the House Rules, all monies paid to Serenity House will be forfeited. Any refunds made will be credited within 30 days electronically to the card or bank account from which they originated. A Refund Notification will be forwarded to the email address that the Registered User (Payee) entered during registration. 

Acknowledgement & Acceptance of Terms:

All Internet transactions are final, and are not subject to reversal and/or cancellation. All Internet payment transactions are subject to a Convenience Fee equal to $20.00. This Convenience Fee is disclosed and included in the total payment amount prior to submission of your payment for approval. Note regarding "Save this information" and our "Express Checkout" feature: Serenity Houses will not have access to this information. Your bank account and/or card data is encrypted prior to authorization. In exchange, the secure gateway returns a "token" to this payment system which can then be resubmitted with future payments in place of more sensitive information. End-to-End Encryption coupled with Tokenization ensures your data is secure.

By submitting your payment for authorization, you acknowledge acceptance of the terms & conditions as stated herein.